For products purchased through our Ulule campaign, we offer a flexible exchange policy. If you encounter any issues with your product within 30 days of receipt, please contact us to arrange an exchange or refund.
To request a refund, please contact us directly through the Ulule platform or via email at info@skyted.io. Please provide your order number and a detailed description of the issue encountered.
Just inform us about your new address, and we will modify it accordingly.
Pre-orders for the Skyted Mask are expected to be shipped in December 2024, starting with the first VIP customers.
Skyted delivers the Skyted masks Worldwide. Shipment costs will be quoted according to the country you order from.
Backers can expect to receive their product in September 2024.
The Skyted mask comes with a cable, mask, and a Mobility app.
Yes, sales tax and VAT should apply for Backers, and additional charges may be incurred.
Yes, the Skyted Wired mask comes with a USB-C cable to connect the mask to the phone for the wire version.
Payments during the Kickstarter campaign will be in USD.
The Skyted Wired mask comes with a one-year warranty.
Take pictures, and we will assess if the product can be replaced
No, the product is considered sold, and returns/refunds are not possible for backers.
No, as money is invested in the process, cancellations or modifications of rewards selections are not possible for Backers.
While the Skyted Mask doesn’t include earphones, it has Bluetooth connectivity and multiple USB ports for wired connections, offering flexibility in audio options.
Our unique cutting edge technology, based on jet engine sound absorber, allows no voice out and no noise in.
No, it isn’t. The Skyted mask is an open air mask, meaning that the air flows normally inside.
When your calling someone and you can’t raise your voice for privacy reasons, the voice booster is a feature that you will find inside the Skyted app. It it artificially raises the level our your voice so your interlocutor can hear you correctly.
Yes, Skyted Masks are compatible with both IOS and Android systems.
No, Skyted masks are not equipped with a GoTo location system.
The battery life of Skyted’s silent masks is 10 hours nominal. Enjoy extended usage without worrying about frequent recharging.
Absolutely. Our voice level is continuously monitored in real-time. It’s assessed using another microphone to dynamically adjust the required voice level, ensuring optimal intelligibility at any given distance.
The mask has a 3.5mm audio output for the wired version. In the Bluetooth full version, the headphones will be paired by the means of an external dongle to create a Bluetooth matrix of 2 or 3 different audio flux.
No recording is possible with the Skyted mask
Modes can be accessed through the application. Transparency mode is also accessible by a button on the surface of the mask.
Yes, the Skyted mask offers 5 different membrane sizes to fit all people faces
Certainly! The front panel of the Skyted mask is customizable to suit personal preferences
The mask reduces voice impact through the use of acoustic treatment calculated to absorb human voice frequencies
Yes, the Skyted mask allows customization of the device name during Bluetooth pairing.
You can adjust the microphone’s input pre-gain amplifier (voice booster) on the Skyted silent mask. It also includes a compressor, filters, and automatic gain output for improved audio.
No, there are no geographical restrictions on the use of Skyted silent masks.
The Skyted mask should be paired with only one device at a time.
Connectivity options include 3.5mm audio output, BT/BLUETOOTH audio wireless for headphones, and USB-C for peripherals
The charging time for the Skyted mask is around 1 hour and 30 minutes, and it may vary slightly depending on the model
Yes, you can seamlessly switch between wired and Bluetooth modes on the Skyted mask.
Software updates for the Skyted silent mask can be performed through the application.
Yes, Skyted silent masks are compatible with all popular videoconferencing applications such as Zoom,Teams and Google meet.
Refer to the product definition for a detailed list of what comes with each Skyted mask model
Yes, a USB-C cable is included with the Skyted silent masks
Yes, the Skyted mask is adjustable through a tightening system on the back neck strap.
The Skyted silent masks are rain-resistant with an IP44 rating.
Yes, Skyted silent masks are compatible with all popular instant messaging applications.
Customization of sound notifications will be available in future versions.
The acoustic treatment can be removed for washing to maintain cleanliness.
Users can access helpdesk support for technical assistance with their Skyted silent masks.
Transparency mode allows you to speak to a your surrounding during a call without bothering the person on the phone. Mask’in taxi is designed to prevent the driver from understanding any part of the discussion.
There are multiple features available per mask, For more informations you can check the details here.
Transparency mode will allow you to speak to the person next to you during a call without bothering the interlocutor on the phone.
In a very quiet environment, the mask’in mode produces a sound from an external speaker, ensuring that nearby individuals cannot hear the words spoken by the mask wearer.
Yes, there are optional accessories available to enhance the functionality and customization of Skyted silent masks.
Thanks to skyted’s app you can adjust your perceptibility and intelligibility levels.
The Skyted Mask can be used wherever individuals require silent and confidential calls, providing privacy whenever needed.
You will be billed in Euros if ordering in Europe and in USD if ordering worldwide
Shipping costs vary based on the customer’s location. Please check the applicable shipping costs for your specific region.
The Skyted masks comply with communication privacy standards.
Yes, a one-year guarantee is provided with the Skyted silent masks.
